Billiedoo offers four shipping options for orders shipped within the United Kingdom:

• Free shipping for orders over £50 with a delivery time of 3-4 days
• Standard Shipping for £2.50 with a delivery time of 3-4 days (not available for products over 250g)
• Small Parcel for £5.00 with a delivery time of 3-4 days
• Priority Delivery for £10 with a delivery time of 1-2 days.

The delivery time for orders shipped within the United Kingdom depends on the shipping option you choose. Free shipping takes 3-4 days, Standard Shipping is not available for products over 250g, Small Parcel takes 3-4 days, and Priority Delivery takes 1-2 days.

Yes, free shipping is available for orders over £50 with a delivery time of 3-4 days.

Standard Shipping costs £2.50 for orders that weigh less than 250g with a delivery time of 3-4 days. For orders over 250g, Standard Shipping is not available.

Priority Delivery takes 1-2 days for orders shipped within the United Kingdom with a delivery cost of £10. Orders are shipped the same day if the the order is placed before 3pm (15:00) and the products are in stock.

Billiedoo offers two shipping options for orders shipped to Europe:

• Standard Shipping for £10.00 with a delivery time of 7-14 days
• Small Parcel for £15.00 with a delivery time of 7-14 days.

Billiedoo offers two shipping options for orders shipped to the rest of the world:

• Standard Shipping for £12.50 with a delivery time of 7-14 days
• Small Parcel for £25.00 with a delivery time of 7-14 days.

The delivery time for orders shipped to Europe and the rest of the world is 7-14 days, regardless of the shipping option chosen.

You will receive a shipping confirmation email with tracking information once your order has been shipped. You can use the tracking information to track your order on the carrier’s website.

Please contact us as soon as possible to let us know about the problem. We will advise you on whether you are eligible for a refund or replacement.

Please email us at [email protected] or use the returns form on our website. You will need to provide your order number, registered email address, and details of the problem

We aim to acknowledge any complaint within 14 working days (usually it takes 1-2 days), and we will do our best to resolve it within 28 days.

If an item is faulty, we will ask you to return it to us within seven days of receipt. If you are eligible for a refund, we will reimburse the price you have paid for the product(s) onto the credit or debit card that you paid with. Alternatively, we may offer to remake (if applicable) and resend the item free of charge. Please note that refunds cannot be given if the fault is a result of your own actions such as product misuse or if personalisation is mis-spelt.

You have the right to cancel your contract for the purchase of a non-personalised product provided you notify us of the cancellation no longer than 14 days after the day following the day on which the product is delivered. You must return the unused non-personalised product to us within 14 days of notifying us of the cancellation and must pay the cost of returning the product to our nominated address. We will refund the purchase price you have paid for the product and its standard delivery charges (but not any expedited, tracked or other special delivery charges you may have chosen to pay) within 14 days of its return. However, if the value of the product has been reduced by any handling of it beyond what is necessary to check whether the product is as expected, we may deduct an amount to reflect that reduction in value from the sum we refund to you.

No, the right to cancel a contract and return a product as described above does not apply to personalised products.

We accept all major credit and debit cards as well as PayPal. You can select your payment option during the checkout.